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Delivery Policy

Thank you for choosing NYAAK, operated by Nyaak Trendsetters Ltd., as your trusted online destination for fashion and lifestyle products. This Delivery Policy outlines the terms and conditions regarding the delivery of products and services purchased through our platform. By placing an order with us, you agree to comply with and be bound by the following policies:
 


Order Processing Time

  • Orders are typically processed within 1–3 business days from the date of purchase.

  • Processing times may vary depending on product availability, order volume, or promotional periods.


Delivery Time & Partners

  • Inside Dhaka: Delivery is expected within 5 business days.

  • Outside Dhaka: Delivery is expected within 10 business days.

  • All deliveries are handled through our trusted delivery partners: Steadfast and Pathao.
     


Delivery Methods

We offer various delivery options based on your location and the nature of the product:

  • Standard Shipping

  • Express Shipping (please contact our hotline)
     


Shipping Addresses

  • It is the customer’s responsibility to provide accurate and complete shipping information at checkout.

  • NYAAK is not liable for items delivered to incorrect addresses provided by the customer.
     


Shipping Restrictions

  • Certain products or services may be subject to geographic or regulatory restrictions.

  • Customers are responsible for verifying delivery availability and compliance with local laws before placing an order.
     


Delivery Confirmation

  • Once your order is successfully delivered, a confirmation email will be sent to you with all relevant details, including tracking information (if applicable).

  • Digital products or services will be delivered via email or made accessible through your account on our platform.
     


Shipping Delays

  • While we strive to meet all delivery timelines, external factors such as weather, customs processing, or courier delays may affect delivery times.

  • We appreciate your patience and understanding in such situations.
     


Returns Due to Non-Delivery

  • If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for any additional shipping costs for re-delivery.
     


Contact Information

If you have any questions or concerns regarding your order or this Delivery Policy, please feel free to reach out to our customer service team:

📧 Email: support@nyaak.com.bd
📞 Phone: +8801750979150